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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Caitlyn Taylor

Caitlyn Taylor

November 27, 2024

5  out of  5
rating by Caitlyn Taylor
"This agency is not like most. They care about their customers. They are constantly volunteering in the community and giving back. They focus on your needs vs just trying to sell you something. I highly recommend this group!"
We responded:
"Thank you so much, Caitlyn! It's wonderful to hear that you appreciate our commitment to the community and our focus on your needs."
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Karla Benítez-Cruz

November 26, 2024

5  out of  5
rating by Karla Benítez-Cruz
"I had Jessica Mitchell she has been so amazing with helping me plan for my families future. She has gone above and beyond getting us the best quotes and securing us. The one that best fits our budget. She’s amazing definitely recommend her."
We responded:
"Thank you so much for sharing your experience, Karla! Jessica is truly dedicated to helping families plan for their future, and it's wonderful to hear she was able to find the perfect quotes for you."
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Whitney Danielle

November 26, 2024

5  out of  5
rating by Whitney Danielle
"Lesly has been nothing but helpful with my insurance! She makes sure I understand everything!"
We responded:
"Thank you so much for sharing your experience, Whitney! It's wonderful to hear that Lesly has been so helpful and made sure you understand everything about your insurance."
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Chris Skidgel

November 26, 2024

5  out of  5
rating by Chris Skidgel
"Always a pleasure to talk with, very helpful and always so polite!"
We responded:
"Thank you so much for your kind words, Chris! It's wonderful to hear that you find our interactions helpful and polite."
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Leslie Copeland

November 26, 2024

5  out of  5
rating by Leslie Copeland
"Hannah Billups is the GOAT when it comes to customer service and ensuring that people are taken care of. She has been so sweet and communicative when providing me quotes for auto insurance. She goes above and beyond ensuring that I know there are other options that I quite honestly didn’t know were a thing. She is AMAZING! I love that the company she works for is so involved with their community! This is by far one of the best traits for a business!"
We responded:
"Thank you so much for your kind words and high recommendation! It's fantastic to hear that our team's dedication and community involvement have made a positive impact on your experience. We're always here to go above and beyond for you!"
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Taylor Smith

November 25, 2024

5  out of  5
rating by Taylor Smith
"Leaving a happy 5 star review due to my recent experience, but I will say that every experience I have had with this particular agency has been a positive one. We recently had help from Jessica. She sent a text out to me about our policy, basically catching some information that would benefit my family. We could actually add benefits without raising the price to our policy! She had already done the research for our policy and ran the estimates, and didn't require me to give my life story again for a policy I already have. It was very positive. She answered my questions in a professional manner and seemed very happy to help me understand the changes. In my own opinion, customer service as a whole is what can lead me or drive me away from a business. Smithson's State Farm, the ENTIRE team, is very polite on the phone, respectful of calling times, and just knowledgeable. I can't say enough good things about this agency, but I'll keep it short. I recommend this team!"
We responded:
"Thank you so much for your kind words and for taking the time to share your experience! It's wonderful to hear that Jessica was able to assist you effectively and that you found the process smooth and beneficial. Our team strives to provide top-notch customer service, and it's great to know that our efforts are making a positive impact. Your recommendation means a lot to us, and we're delighted to have you as part of our State Farm family!"
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Hagen Jones

November 25, 2024

5  out of  5
rating by Hagen Jones
"Jordan Smithson’s office is always great to deal with. They are patient, kind, and always willing to answer questions that I have. You can tell that you are a person to them and not just a number. I appreciate your team!"
We responded:
"Thank you so much, Hagen! We're delighted to hear that you find our team patient, kind, and attentive. It's wonderful to know you feel valued and appreciated. We're always here to answer your questions and provide the support you need!"
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Alicha Ross

November 20, 2024

5  out of  5
rating by Alicha Ross
"Excellent experience!!"
We responded:
"Thank you so much for sharing your experience! It's wonderful to hear that you had an excellent time with us. Your feedback means a lot and motivates us to keep providing top-notch service!"
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Curtis Cunningham

November 15, 2024

5  out of  5
rating by Curtis Cunningham
"Chase did an exceptional job of supporting us through the entire claim process. He was knowledgeable, quick to respond and always willing to do what he could to make a difficult situation better."
We responded:
"Thank you so much for sharing your experience! It's wonderful to hear that Chase provided exceptional support throughout your claim process. We're glad he could make a difficult situation better with his knowledge and quick responses."
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Brittany Meredith

November 12, 2024

5  out of  5
rating by Brittany Meredith
"Always great to work with."
We responded:
"Thank you so much, Brittany! It's wonderful to hear that you enjoy working with us. We appreciate your support and look forward to continuing to assist you!"
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JD

November 8, 2024

5  out of  5
rating by JD
"Jessica Mitchell reached out to both my husband and I months ago letting us know about her new role and asked if we were interested in getting a quote for new rates. At that time we were happy with our service with another firm- due to some recent events with that insurance company, we found ourselves suddenly in the market. I reached out to Jessica who was quick to respond and answered all of my questions in a way that was easy for me to understand. In a matter of TWO BUSINESS DAYS she got us set up with GREAT rates for my home and auto insurance. It has been such a pleasure working with her, I have great confidence that we will be well taken care of with her and State Farm. Highly reccomend."
We responded:
"Thank you so much for sharing your experience! It's wonderful to hear that Jessica was able to assist you so efficiently and provide you with great rates for your home and auto insurance. We're delighted that you feel confident and well taken care of with us."
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Tommy Dailey

November 5, 2024

5  out of  5
rating by Tommy Dailey
"Jessica at state farm treated my husband and I with the upstanding respect and very knowledgeable with my car insurance and rental insurance. We were treated with respect and answered all our questions. If I could give 10 stars I would"
We responded:
"Thank you so much for your kind words, Tommy! It's wonderful to hear that Jessica provided you and your husband with the respect and knowledge you deserve. We're delighted to know all your questions were answered and that you felt well taken care of."
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Summer Jeffcoat

November 2, 2024

5  out of  5
rating by Summer Jeffcoat
"Lesly and Jessica were both a great help! Definitely recommend this office! everyone is so kind and helpful!!"
We responded:
"Thank you for sharing your experience, Summer! It's wonderful to hear that Lesly and Jessica were able to assist you so effectively. Our team takes pride in being kind and helpful, and your recommendation means a lot to us!"
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Hannah Ross

November 1, 2024

5  out of  5
rating by Hannah Ross
"Hannah Billups was absolutely amazing! She helped us get insurance being newly married and so confused on what to do, and she went step by step and explained every detail with us. I couldn’t be more grateful! She has done almost our entire families policy’s and that was the best decision we ever made!!!"
We responded:
"Thank you so much for sharing your experience, Hannah! It's wonderful to hear that Hannah Billups was able to guide you through the process, especially during such an important time in your life."
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Mary Coleman

October 31, 2024

5  out of  5
rating by Mary Coleman
"Lesly heft is amazing. This is a very good insurance agency with great amazing people."
We responded:
"Thank you so much for your kind words, Mary! Lesly and the entire team are dedicated to providing excellent service, and it’s wonderful to hear that you had such a positive experience. We appreciate your support and look forward to continuing to serve you!"
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Jessie Davis

October 31, 2024

5  out of  5
rating by Jessie Davis
"I had the best experience with Lesly! She was so helpful and kind. Will definitely be recommending her to friends and family! :)"
We responded:
"Thank you so much for sharing your positive experience with Lesly! It's wonderful to hear that she was helpful and kind. We appreciate your recommendation to friends and family!"
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Jody Payne

October 31, 2024

5  out of  5
rating by Jody Payne
"Been working with multiple insurance agencies for home insurance through the years for our home and land. I reached out to Lesly and she was so helpful and amazing with explaining how things work. Lesly has the best attitude and amazing customer service."
We responded:
"Thank you so much for sharing your experience! It's wonderful to hear that Lesly was able to provide such helpful and amazing service. We appreciate your kind words and are delighted to have been able to assist you with your home insurance needs."
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Katelen Teague

October 31, 2024

5  out of  5
rating by Katelen Teague
"I love how carrying Lesly in when I call she answers all my questions and make sure I understand everything before we do anything with my account."
We responded:
"Thank you so much for sharing your experience! It's fantastic to hear that Lesly has been so helpful and attentive to your needs. We always strive to ensure that all your questions are answered and that you feel confident with your account decisions. Your feedback is greatly appreciated!"
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Mary Philpott

October 31, 2024

5  out of  5
rating by Mary Philpott
"Mrs. Lesley Heft at siloam springs is a very knowledgeable and kind lady, she can answer any questions you have and she makes you feel like your family. Truly a very pleasant lady to deal with."
We responded:
"Thank you so much for your kind words about Lesley! It's wonderful to hear that she made you feel like family and was able to answer all your questions. We truly appreciate your feedback and are delighted to have you as part of our community!"
Profile photo of Barney Wayne Heft

Barney Wayne Heft

October 31, 2024

5  out of  5
rating by Barney Wayne Heft
"Lesly, is great. Jordan is kind and has a genuine interest in people and their wellbeing. 100% recommend this business for all your insurance needs."
We responded:
"Thank you so much for your kind words, Barney! It's wonderful to hear that you had such a positive experience with Lesly and Jordan. Your recommendation means a lot to us, and we're delighted to be your go-to for all your insurance needs!"
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Fountain Queen

October 31, 2024

5  out of  5
rating by Fountain Queen
"I have had the best service from Leslie. I appreciate her kindness and smile."
We responded:
"Thank you so much for sharing your experience with Leslie! Her kindness and smile truly make a difference, and we're delighted to hear that you appreciate her service."
Profile photo of Lexi Guyll

Lexi Guyll

October 31, 2024

5  out of  5
rating by Lexi Guyll
"I worked with Lesly Heft and Jessica Mitchell and they were absolutely amazing! They were so helpful with everything I needed. I talked with Lesly the most and she answered all questions about getting set up and helped me get switched over and then Jessica helped me with the rest and explained every single part of my policy to me and made policies I already had even better! So thankful to have such a great team handling all my insurance!"
We responded:
"Lesly and Jessica are truly dedicated to providing exceptional service, and it's wonderful to hear they were able to assist you so thoroughly! We're delighted that Lesly could answer all your questions and help with the transition, and that Jessica made your policies even better. Your appreciation means a lot to us! Thank you for trusting us with your insurance needs!"
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Myrella Martinez

October 31, 2024

5  out of  5
rating by Myrella Martinez
"I 100% percent recommend Lesly. She definitely explains everything within detail & doesn’t let me leave without any unanswered questions."
We responded:
"Thank you so much for your recommendation, Myrella! It's fantastic to hear that Lesly was able to provide detailed explanations and ensure all your questions were answered. Your feedback is greatly appreciated!"
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cheyenne monroe

October 31, 2024

5  out of  5
rating by cheyenne monroe
"Always a great experience with this office! Lesly is my go to. She is very professional and reliable. She always goes above and beyond with my needs !"
We responded:
"Thank you for sharing your experience! It's wonderful to hear that Lesly consistently provides professional and reliable service. Going above and beyond is what we strive for, and we're glad to know she meets your needs so well!"
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Stephanie Hudson

October 31, 2024

5  out of  5
rating by Stephanie Hudson
"Such a wonderful, helpful team! Lesly was patient and so kind - and always has a smile on her face!"
We responded:
"Thank you so much for your kind words, Stephanie! It's fantastic to hear that Lesly made such a positive impression with her patience and kindness. We truly appreciate your feedback and are delighted to have been able to assist you!"